Refund eligibility depends on the specific location where your reservation was made. Each location may have its own cancellation rules. The cancellation policy that applies to your reservation will be shown on the listing page and in your confirmation email.
Premium Spot Policy
Premium Spot locations use delayed billing and flexible cancellation.
Before Check-In
- You are not charged until your reservation start date.
- If you cancel before your check-in time, you will not be charged.
After Billing
If you were charged but did not use the space, contact us within 48 hours of the billing date to request a refund review.
Refunds requested after this 48-hour window will not be issued.
Early Check-Out
If you plan to leave early, notify us before your next billing date so we can apply a prorated charge.
Refunds for early check-outs cannot be processed if we are not notified within 48 hours of billing.
*Month-to-Month Reservations
- Cancel before your next billing date to avoid the next monthly charge.
- If you have already vacated the space and were billed, contact us within 48 hours of billing to request a refund review.
- Month-to-Month Reservations cannot be prorated unless STOW IT is notified of a move-out date in advance of the billing for the check-out period.
Standard Location Policy
All other locations follow a Standard Cancellation Policy.
- You may cancel your reservation for a full refund any time up to and including your scheduled arrival date and time.
- Refunds cannot be issued after your scheduled arrival date and time has passed.
Your arrival time is defined as the reservation start time listed in your booking confirmation.